Delivery
How do I place an order with Shmoke?
To place an order with Shmoke, browse our menu of premium flowers and products. Once you've made your selection, you can call us to place a delivery or text your order to +1 437-849-4742. You can also place your order through Telegram. Don’t forget to include a selfie with your ID, Driver License, or Passport.
What are the delivery times?
Our deliveries typically arrive within 60 to 90 minutes from the time your order is confirmed. You can also schedule a convenient time slot for your delivery.
How much is the delivery fee?
We charge a $20 delivery fee for all orders.
What payment methods do you accept?
We accept cash only. Please ensure you have the exact amount, as our drivers do not carry change or additional flowers.
Can I order from anywhere in Toronto?
Yes, we deliver throughout Toronto. However, we do not deliver on federal or local government grounds.
How will I know when my order is out for delivery?
Once your order is out for delivery, you will be contacted by the driver with an estimated time of arrival (ETA).
Are your deliveries discreet?
Yes, our deliveries are fast and discreet, ensuring your privacy at all times.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. Cancellations may not be possible if the order is already out for delivery.
What happens if I am not home when the delivery arrives?
Please ensure someone is available to receive the delivery at the arranged time. If you are not home, contact us to reschedule the delivery.
Are there any areas in Toronto where you do not deliver?
We do not deliver to federal or local government grounds. For all other areas in Toronto, please contact us if you have any specific location inquiries.
Refunds
Can I get a refund?
No, all sales are final. Please ensure you review your order carefully before confirming.
Can I return or exchange products?
No, we do not accept returns or exchanges. Please contact us if you have any issues with your order.
What should I do if I have an issue with my order?
If you encounter any issues with your order, please contact us immediately at +1 437-849-4742, and we will resolve the issue as quickly as possible.
Data
How do I provide my identification for order verification?
When placing your order, text us a selfie with your ID, Driver License, or Passport to +1 437-849-4742 or via Telegram for verification purposes.
Is my personal information safe with Shmoke?
Yes, we take your privacy seriously and ensure all personal information is kept secure and confidential.
What information do you collect for orders?
We collect your name, contact information, delivery address, and a selfie with your ID for verification purposes.
How do you use my data?
Your data is used solely for processing and delivering your order. We do not share your information with third parties.
Can I contact Shmoke for support or inquiries?
For any support or inquiries, you can text us at +1 437-849-4742 or reach out via Telegram. Our team is here to assist you.
If you have any additional questions, feel free to contact us. Our team is always ready to help ensure you have the best experience with Shmoke.
Still need help?
If you still can't find what you're looking for feel free to write us a message. Someone from our friendly team will reply in 24 hours.
